How can we help you?

Whether you have questions about data protection or if you have information about a possible violation, or you believe that your data are being processed unlawfully – you can easily contact us via this page and take action to protect your rights and those of others.

Contact Us

Send us a notification

If you have information about a possible violation and you want to inform the Personal Data Protection Office, you can send us a notification via this page. To do so, you must first fill in the notification field and provide us with as much details as possible about the content, place and time of violation as well as about the alleged offender. When you send us a notification it is preferable that you indicate your contact details, so that we can get in touch with you if needed. However, if you wish to remain anonymous, fill in just one mandatory field. You can send us notification via our mobile app too.

Your message was sent successfully.

Submit a complaint

If you believe that your personal data are processed unawlfully and you want The Personal Data Protection Service to address the violation, you can submit a complaint to our office at the addres: #7 Vachnadze Str, Tbilisi, and also electronically. To submit an electronic complaint, you may download a complaint template, fill it out, sign it and send a scanned version to the address: office@pdps.ge. The Personal Data Protection Office offers you an even more flexible opportunity: sign up in the Case Management System where you can submit a complaint, follow the process of hearing your complaint and receive comprehensive information - all in one virtual space.

Case management Download a complaint form

Cookie Policy

You are visiting a website of the Personal Data Protection Service. In order to improve your user experience, the website is using cookies.

For additional information on cookie policy, please move to the following Cookies Policy

I accept the use of cookies
I refuse the use of cookies

Video surveillance

Video surveillance is a common and legally permitted means of data processing. However, if you are conducting video surveillance, you should consider specific rules and regulations established by the law:
• Video surveillance is admissible only if it is necessary for the purposes of protecting a person’s security, property, classified information and protecting children from undue influence. Using video surveillance for other purposes, e.g. to monitor the performance of duties by employees is inadmissible;
• A video surveillance system may only be used to monitor outdoor perimeters and entrances of buildings. Video surveillance at a workplace shall be admissible only in exceptional cases, if it is necessary for the purposes of protection of security or property, or for the protection of classified information and achievement of these purposes by other means is impossible. In such cases every employee shall be informed about this in a written form;
• It is necessary to put up a relevant warning sign in a visible place;
• Video surveillance in changing rooms and places of hygiene is prohibited;
• Data obtained through video surveillance must be accessible only to duly authorized persons, while video footage must be stored only for the period necessary to achieve a specific purpose;
• Data controller must create a filing system designated for storing videorecordings. Aside from recordings (image/voice), the system must contain information about the date, place and time of data processing.