How can we help you?

Whether you have questions about data protection or if you have information about a possible violation, or you believe that your data are being processed unlawfully – you can easily contact us via this page and take action to protect your rights and those of others.

Contact Us

Send us a notification

If you have information about a possible violation and you want to inform the Personal Data Protection Office, you can send us a notification via this page. To do so, you must first fill in the notification field and provide us with as much details as possible about the content, place and time of violation as well as about the alleged offender. When you send us a notification it is preferable that you indicate your contact details, so that we can get in touch with you if needed. However, if you wish to remain anonymous, fill in just one mandatory field. You can send us notification via our mobile app too.

Your message was sent successfully.

Submit a complaint

If you believe that your personal data are processed unawlfully and you want The Personal Data Protection Service to address the violation, you can submit a complaint to our office at the addres: #7 Vachnadze Str, Tbilisi, and also electronically. To submit an electronic complaint, you may download a complaint template, fill it out, sign it and send a scanned version to the address: office@pdps.ge. The Personal Data Protection Office offers you an even more flexible opportunity: sign up in the Case Management System where you can submit a complaint, follow the process of hearing your complaint and receive comprehensive information - all in one virtual space.

Case management Download a complaint form

Cookie Policy

You are visiting a website of the Personal Data Protection Service. In order to improve your user experience, the website is using cookies.

For additional information on cookie policy, please move to the following Cookies Policy

I accept the use of cookies
I refuse the use of cookies

How can I request to stop processing of my data for direct marketing purposes?

Direct marketing is offering of goods, a service or a job via sms, mail, telephone call, e-mail or direct communication with consumers.
Data may be processed for direct marketing purposes if:
• A citizen has expressed a written consent;
• Information is available publicly or an organization holds these data lawfully;

Often we voluntarily give our consent to organisations on the use of our data, including our contact details – for example, when we fill out loyalty card forms, we entitle the shop to send us messages, mobile service provider - to use our phone number for their partner companies’ marketing purposes; when we become a client of a bank, we agree to receiving informational and advertising messages and etc.
Companies can use our contact details for direct marketing purposes if this information is publicly available. For example, if you published your phone number on commercial web-pages, or if you publicly shared your e-mail address on Facebook, etc.
However, whether or not you gave your consent to an organization on using your data for direct marketing purposes, you must have an opportunity to opt out – in the same form as you received an offer, or by other accessible and adequate means.
For instance, an advertising message must be necessarily accompanied by an opt-out mechanism and a clear indication of how a citizen can stop receiving the message – the so-called SMS OFF. In case of e-mails, the letter must have an unsubscribe mechanism.
You enjoy the right to request a data controller at any time and in any form (oral, written) to stop processing your data for direct marketing purposes. The company must comply with this request within 10 business day from receiving your request.
You are also entitled to know what data are processed and request their rectification, completion, blocking, erasure or destruction at any time; additionally, you have a right to know who conducts direct marketing, what sources were used to collect your data and on what grounds.

If a company fails to provide you with relevant information, or despite opting out it continues to send you advertising messages or you assume that your data were collected in violation of the law, or the opt-out mechanism does not work, you may address the Personal Data Protection Service.