How can we help you?

Whether you have questions about data protection or if you have information about a possible violation, or you believe that your data are being processed unlawfully – you can easily contact us via this page and take action to protect your rights and those of others.

Contact Us

Send us a notification

If you have information about a possible violation and you want to inform the Personal Data Protection Office, you can send us a notification via this page. To do so, you must first fill in the notification field and provide us with as much details as possible about the content, place and time of violation as well as about the alleged offender. When you send us a notification it is preferable that you indicate your contact details, so that we can get in touch with you if needed. However, if you wish to remain anonymous, fill in just one mandatory field. You can send us notification via our mobile app too.

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Submit a complaint

If you believe that your personal data are processed unawlfully and you want The Personal Data Protection Service to address the violation, you can submit a complaint to our office at the addres: #7 Vachnadze Str, Tbilisi, and also electronically. To submit an electronic complaint, you may download a complaint template, fill it out, sign it and send a scanned version to the address: office@pdps.ge. The Personal Data Protection Office offers you an even more flexible opportunity: sign up in the Case Management System where you can submit a complaint, follow the process of hearing your complaint and receive comprehensive information - all in one virtual space.

Case management Download a complaint form

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Ground for Data Processing

A legal ground is the basis the absence of which makes data processing inadmissible. The list established by the law is composed of 8 grounds:

● Data subject’s consent – a person’s voluntary, informed and clearly expressed consent to processing of his/her personal data. For example, agreeing to a web-page’s privacy policy, or signing a contract, that explains what data are processed and for what purposes, etc.
● Legal ground – data may be processed if this is directly envisaged by law .
● Compliance with statutory obligations – processing of data is necessary to comply with statutory obligations, for example, storage of data for a certain time for taxation purposes.
● Protection of a vital interest - it implies the cases when processing of data is necessary to save a person’s life or averting a serious risk to one’s health. For example, if during emergency a person’s life is at risk and in order to save him/her it is necessary to locate this person.
● Accessibility of information – implies the cases when information is public in accordance with the law or it was made public by the data subject personally. For example, a photo or contact details you share publicly on social network.
● Protection of an essential public interest – data may be processed in order to protect an essential public interest, such as prevention of a crime, protection of property or a child from undue influence, etc.
● Protection of a legitimate interest - processing of data on this ground is admissible in order to protect legitimate interests of a data controller or a third person if their interests prevail over the interest of securing the rights and freedoms of a data subject.
● Handling a data subject’s complaint or provision of a service – processing a person’s data in order to provide him/her with a service. For example, to deliver you an order, an organization needs to know your address. To be able to buy something on credit, the company needs to be informed about your income.
To avoid violation of the law, organization that processes your data must rely on at least one legal ground.