How can we help you?

Whether you have questions about data protection or if you have information about a possible violation, or you believe that your data are being processed unlawfully – you can easily contact us via this page and take action to protect your rights and those of others.

Contact Us

Send us a notification

If you have information about a possible violation and you want to inform the Personal Data Protection Office, you can send us a notification via this page. To do so, you must first fill in the notification field and provide us with as much details as possible about the content, place and time of violation as well as about the alleged offender. When you send us a notification it is preferable that you indicate your contact details, so that we can get in touch with you if needed. However, if you wish to remain anonymous, fill in just one mandatory field. You can send us notification via our mobile app too.

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Submit a complaint

If you believe that your personal data are processed unawlfully and you want The Personal Data Protection Service to address the violation, you can submit a complaint to our office at the addres: #7 Vachnadze Str, Tbilisi, and also electronically. To submit an electronic complaint, you may download a complaint template, fill it out, sign it and send a scanned version to the address: office@pdps.ge. The Personal Data Protection Office offers you an even more flexible opportunity: sign up in the Case Management System where you can submit a complaint, follow the process of hearing your complaint and receive comprehensive information - all in one virtual space.

Case management Download a complaint form

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Data Security

With the development of informational technologies, data security gains increasing importance. Nowadays, a high level of company’s informational security is directly linked not only to its reputation or financial risks, but also to the security of its customers’ personal data. Accordingly, as a data controller you must protect data security and implement appropriate organizational and technical measures.

Adequacy of Security Measures and Risk Assessment Measures implemented for data security should be adequate to the risks related to data processing. When assessing these risks, it is advisable to take into account the following factors:
• Category of the data processed;
• Volume of the data processed;
• Number of your organization’s employees and quality of their access to data;
• Observance of data security rules by third parties with access to personal data;

Organizational and Technical Measures of Data Security
• Designate person/s responsible for the security of a database;
• Introduce relevant technical infrastructure and security system;
• A prompt response mechanism must be in place for violation of security rules – organization must be capable to restore data and reduce damages to a minimum;